This note was sent to Rebecca today from a client who just worked with her and her team…
Dear Rebecca, Mark and the entire QOH team,
Words cannot express how grateful I am to you for making my wedding vision a reality. With “Plan B” sprung into action because of unexpected rain, I could have been distracted and worried the entire day: Where does the quartet go?! How does this affect my ceremony decor?!? What about the sound system indoors?!?!? Needless to say, after a call to you, my mind was put at ease, and I was able to focus entirely on the thing that truly mattered, having fun!
Thanks to you and your staff for giving me that peace of mind, not to mention your overall professionalism, attention to detail (this coming from a type A personality!), and sincere understanding! Needless to say, I will recommend QOH to anyone planning a wedding!
Erica and Ros
photo by Ryan Estes
Rebecca’s comment to me was….
I almost cried when I read this, it’s still new for me to hear this stuff.
I get it because generally most of the notes come to the office or get addressed to me and i get to see them first – I always recognize the team effort….
I know after almost 10 years that client notes, follow up letters when they have kids and personal events in their lives still brings tears to my eyes….
Thanks Rebecca, I hope hearing kind words from our clients never gets old….